FAQ

What if I have sold my tokens? Am I eligible for a refund?

We do not control the transactions of the STC tokens sold on the market, so users who sold their tokens on-chain have no opportunity to get a refund. This possibility is limited for all users holding the tokens on the announcement date.

Why my KYC Failed?

To ensure the integrity and compliance of our Know Your Customer (KYC) verification process, it is crucial to use only genuine documents.

Please be aware that using screenshots or photos of documents displayed on a computer screen is not acceptable and will lead to the rejection of your verification.

If you completed the KYC process, but your verification was rejected, it indicates there was an error. In such cases, please contact our support via the Helpdesk.

If you initiated the KYC process but did not complete it, you can easily resume by clicking on the 'Complete KYC' button.

Why i don't receive my 2FA code?

If you are not receiving your 2FA (Two-Factor Authentication) code, please follow these steps to resolve the issue:

  1. Resend the Code: Sometimes, messages can be delayed or not sent successfully. Please press the "Resend" button to have a new code sent to your device.
  2. Check Your Spam Folder: Emails containing 2FA codes can sometimes be mistakenly flagged as spam. Please check your email's spam or junk folder to see if your 2FA code was redirected there.

By following these steps, you should be able to receive your 2FA code. If you continue to experience issues, please contact our support team for further assistance.

What is the STC Token Redemption process?

The structured process enables the STC Token holders to redeem or sell their tokens for USDC at a fair and set price. The range is set within the $0.006 to $0.0137 price range. The full information about Token Redemption process is disclosed in the announcement.

What are the deadlines for STC Token Redemption?

The deadlines depend on where the tokens are held. If you hold your STC Tokens on the STC Wallet, your deadline for redeeming tokens within the STC Wallet is June 9, 2024, and the deadline for redeeming tokens via Redemption Request is October 9, 2024. If you hold your tokens outside the STC Wallet (on DeFi wallets or exchanges), your deadline for selling tokens at any centralized exchange such as KuCoin is October 9, 2024. Your deadline for selling tokens at Uniswap V3 is April 9, 2029.

Why is my withdrawal taking too long.

If your withdrawal is taking longer than expected, please refer to our Support Center

Please note that withdrawals may take up to 1 month to complete.

What assistance is available during the redemption process?

Till June 9, 2024 you can ask all arising questions on our Telegram Chat. After that date, you can reach out through our Support Centre, available here: (link). If you need help with the token sale on the open market, please contact the support of the platform you aim to use.

What will happen after the 6 months?

On-chain sales will still be possible until April 9, 2029. However, as of October 9, 2024, all user data will be deleted from the STC Wallet, and all remaining unredeemed tokens will be burnt. After 6 months, funds from all unclaimed STC Wallet tokens will be allocated to increase on-chain liquidity.

Is the redemption price higher or lower than the purchase price?

The guidelines we've developed for calculating an individual redemption price provide our users with the most favorable possible solution. During that process, we have considered multiple factors. The redemption price level depends on the users’ activity, actions carried out, PHP participation, and other factors, as we decided to reward users who are extraordinarily supportive of our project. Each case is individual, and there is no universal price range due to the complexity of circumstances explained in the announcement.

Why is there a higher price at STC Wallet than for on-chain users?

We have decided to differentiate price ranges to reward our most engaged supporters. The calculation mechanism is based on the user’s activities. We cannot analyze on-chain users’ transactions and behaviors as we can do regarding STC Wallet Users. All the gathered data enables us to consider all the components affecting the final redemption price.

What if I hold tokens on the STC Wallet and on-chain?

You need to perform separate procedures for each of the holdings, according to the steps presented in the image.

Can tokens be redeemed directly for fiat?

No. Tokens are redeemed for USDC only, except users who own beyond 20 million $STC Tokens are eligible for the OTC Redemption process. You can find more details about this opportunity in the official announcement: (link)

How can I redeem the STC Tokens I hold in the STC Wallet?

There are 2 ways to redeem your tokens held in the STC Wallet. The first one requires logging in to the STC Wallet, verifying your eligibility for redemption, accepting the Terms of Redemption, the KYC process, providing the ERC-20 wallet address where you wish to receive your USDC, and awaiting the transaction completion, which may take up to 3 months. This opportunity is available till June 9, 2024. The second one involves filling out a Zendesk form and is available from June 9, 2024 to October 9, 2024, when the STC Wallet redemption is no longer possible. You can find the full description of the methods in the official announcement: (link)

What will happen if someone holding the tokens on the STC Wallet does not redeem his/her tokens in the 6 months?

To maximize the likelihood of reaching users who have been inactive for a long time, we intend to publicly announce our intention to start the redemption process through various channels. We also plan to use the data provided by users, which in most cases is limited to e-mail addresses. Accordingly, we will carry out an informative, direct action involving sending multiple e-mails. If any STC Wallet user does not participate in the redemption process, his/her tokens will be burned after 6 months, as all our means of contact will be used.

Can I deposit my tokens back into the STC Wallet?

Unfortunately, it is not possible. The system we developed is based on analyzing the data recorded on the day of the announcement (link). The approach in creating a solution for calculating redemption prices is focused on rewarding all STC Wallet users the most. As STC Token is listed and can be traded on external platforms, we did not have control over these tokens. Such an opportunity would enable individuals to purchase STC Tokens on external platforms solely for redemption purposes at a higher price. Buying back tokens in such conditions would require us to change the crucial assumptions of the STC Redemption, which are set to provide all STC Token holders with the most favorable solution. 

Can I withdraw my tokens from the STC Wallet?

Unfortunately, it is not possible.  We aim to reduce the number of tokens in circulation. According to the Terms of Redemption and project assumptions, we enable token holders to redeem the STC Tokens at a price higher than the market price, exchanged to USDC.

What if I have more than one account at STC Wallet?

In that case, you must fulfill the same procedure for each account.

What happened with my SMT, ETH, LEAN, USDC, USDP that were in my wallet?

All holdings of tokens other than STC have been automatically converted to STC, and then to the USDC at the rates specified in the table below. After logging into the STC Wallet, the amount received from all sub-holdings will be visible under the “Other STC holdings” section.

The rate at which these tokens will be converted to USDC will be at least 3% more than their market value on April 8, 2024. This ensures that the conversion offers a favorable rate for the holders.

I hold my STC Tokens at external exchanges/wallets. What should I do?

In that case, you should sell your tokens on the market. We provide liquidity on KuCoin and Uniswap. If you plan to sell your STC Tokens on any other platform, you can do this if you find a relevant order.

Can I receive a bonus while redeeming the token if I hold my tokens on-chain?

Unfortunately, it is not possible. All on-chain held tokens have the same value and are not subject to bonuses.

Why is there a KYC to receive the redemption?

This requirement is due to security and legal considerations. Student Coin reserves the right to share personal data in the event of an inquiry from any governmental institution. The KYC Policy is further explained in the Terms of Redemption. Moreover, please note that we may sometimes ask to perform the full Source of Wealth and Source of Funds declarations filling.

What if withdrawal fee is higher than my total holdings

If your USDC amount is lower than 30 USDC we will soon implement a way for a more affordable withdrawal directly to KuCoin Account. Please note that this option is only available to users with a small balance.

Are US residents eligible for redemption?

According to Student Coin's Terms of Use, including the pre-launchpad and STC Launchpad Terms of Use, the purchase of the STC Token was not available to residents of the United States. This restriction was enforced both legally and technically on the main website. However, if your residency status has changed, or you have acquired STC Tokens from another source not controlled by us, and you currently reside in the United States, you can sell STC Tokens using all methods except fiat redemption.

How will delisting from exchanges affect me?

Student Coin started delisting from all exchanges on the announcement date, and it is expected to be finalized by October 9, 2024. Each exchange independently determines the specific procedures and criteria for delisting, which are beyond the control of Student Coin. Users are encouraged to remain updated through communications directly from the exchanges where they hold their tokens.

Are there any tax implications for the token redemption?

Tax implications can vary by jurisdiction. It's recommended to consult with a tax professional to understand any potential tax liabilities arising from the redemption.

What Does "Token Burning" Mean?

Burning tokens reduces the total supply by permanently removing them from circulation. Usually, this process is performed by sending the tokens to a publicly known, non-existing address.

What does it mean that the project’s tokens will be burned?

The project’s tokens used for the operations and development state approximately 51% of the total supply. The unused tokens will be burned, meaning they will be excluded from the redemption process, will no longer be used, and will not be exchanged for any other asset. This step allows us to maximize the funds dedicated to redemption.

Is it possible to see the tokens that are redeemed and burned on-chain?

Yes, it is possible. All interested individuals will be able to check it, as the redeemed and repurchased tokens will be sent regularly to this address:

0x000000000000000000000000000000000000dEaD
* all tokens sent to this address are locked irreversibly

Tokens associated with the following addresses will be burned:

0x9C628f8Da82A4f84Dc5 A0407547730271ad482a8 - STC Development Wallet

0x94F601083C4DFeE92e a201714977BAe44B4a31F8 - STC University Wallet

0x1BcDf2667e9bD8f871B C39729E913b43EB2413a0 - STC Liquidity Wallet 

STC Technical Wallets - All project’s wallets at STC Wallet, centralized exchanges and DeFi - multiple addresses and accounts

The burning of the tokens owned by the project in total will equal 5,134,471,331.42 $STC Tokens that is equal to 51,34% of the total supply.

0xB6CFC5315E9D03CA1B9e9d334dB87a7533433851 - the STC Cold Wallet that has over 95% of the STC Wallet users tokens. The redeemed tokens will be sent in batch transfers directly to the burn address

0x5c32251E7715456B2659a474702215d2892D48E3 - first operational address to pool the $STC Tokens before sending them into the burn address

0xfb800A0C6146EBA8d82534eef1D607DfCa5C21aA - second operational address to pool the $STC Tokens before sending them into the “Null”

How does burning project tokens enhance community value?

Burning project tokens enhances community value by reducing the token supply, potentially increasing the value of the remaining tokens. It also allows for redirecting project funding back to token holders, maximizing the value returned to the community.

Why do I see the information: “You do not have any funds in the wallet…”?

This information is displayed to those users who do not hold any funds or locked coins at the STC Wallet at the time of the redemption announcement and after. If you see such information, it probably means that your account is empty and there have been no funds to redeem. You might have previously withdrawn your funds, so you are not eligible for redemption. If your STC Tokens are currently held on an external platform, you can sell them on-chain. If you consider this information an error, please contact our support team.

Why do I see information: “You have successfully redeemed your STC…”

This information is displayed to those users who successfully redeemed their tokens, received their USDC transfer, and have no more assets in the STC Wallet to redeem. To ensure your redemption is successful, please check your transaction hash or account balance on the external platform to which you transferred your USDC. If you encounter any problem, contact our support team.

I do not have any wallet supporting USDC. What can I do?

To create a MetaMask Wallet, go to the official MetaMask website: https://metamask.io and download the MetaMask extension for your web browser or the mobile app:
Android: https://play.google.com/store/apps/details?id=io.metamask&hl=en&gl=US
IOS: https://apps.apple.com/us/app/metamask-blockchain-wallet/id1438144202 

If you currently do not have any wallet supporting USDC, we recommend creating one at Coinbase, Kraken, KuCoin, Metamask, or another reputable platform. Please be cautious and thoroughly research the reputation of any other platform, security measures, and regulatory compliance before making a decision.

To create an account on Coinbase, visit the Coinbase Website: www.coinbase.com or download the app:
Android: https://play.google.com/store/apps/details?id=com.coinbase.android
IOS: https://apps.apple.com/us/app/coinbase-buy-bitcoin-ether/id886427730

To create an account on Kraken, visit the Kraken Website: https://www.kraken.com or download the app:
Android: https://play.google.com/store/apps/details?id=com.kraken.invest.app
IOS: https://apps.apple.com/us/app/kraken-buy-crypto-bitcoin/id1481947260

To create an account on KuCoin, visit the KuCoin Website: www.kucoin.com or download the app:

Android: https://play.google.com/store/apps/details?id=com.kubi.kucoin 

IOS: https://apps.apple.com/us/app/kucoin-buy-bitcoin-crypto/id1378956601?mt=8 


Click the Sign-Up button, and fill out the form with all the required details and information. You must undergo identity verification and provide a government-issued ID, such as a passport or driving license. You may be required to perform video verification by simply enabling your device camera and microphone and following the instructions. You may also need to provide proof of address (ex. Utility bill or bank statement with your full name and address filled in the form previously). If you have an opportunity to set up two-factor authentication (2FA), it is highly recommended to double-secure your account. Next,  locate your USDC deposit address within the platform when your account is set up and identity verification approved. You may need to search USDC or look for it in your portfolio or assets list. This address may be accessible when you click a “receive” or “deposit” button. While transferring, you must paste this ERC-20-based USDC deposit address to STC Wallet (not TRC-20). If you transfer your USDC from your ERC-20 STC Wallet address to your TRC-20 external platform address, you will lose your funds!

You also have the option to use a self custody wallet:

Create a new MetaMask wallet by following the on-screen instructions. Set a strong password and write down the 12-word seed phrase, which is crucial for recovering your wallet. Save it in a secure place and do not share it with anyone. MetaMask wallets are set up for the Ethereum main net by default but ensure that the Ethereum network is selected. Then, locate your USDC deposit address by finding your Ethereum wallet address. You will need to paste this address into your STC Wallet while making a transfer. You must manually add the USDC token to your MetaMask wallet by clicking “Add Token” button and searching “USDC”.


If you have any problem related to the processes within the platform, please contact the platform’s support.

Where should I transfer my USDC?

You should transfer your USDC to your Ethereum-based address (ERC-20) on another external platform or wallet (eg. MetaMask). You should keep access to this wallet for 6 months.

What happened to my SMT at STC Wallet?

All SMT has been exchanged to STC, and the current balance is visible on the "STC from all other sources" category. The amount of available STC depends on the SMT exchange price. You can find all the details in the SMT announcement.

The rate at which these tokens will be converted to USDC will be at least 3% more than their market value on April 8, 2024. This ensures that the conversion offers a favorable rate for the holders.

What happened to my LEAN at STC Wallet?

All LEAN has been exchanged to STC, and the current balance is visible on the "STC from all other sources". The amount of available STC depends on the LEAN exchange price.

What happened to my USDP/USDC at STC Wallet?

All USDP/USDC has been exchanged to STC, and the current balance is visible on the "STC from all other sources" category. The amount of available STC depends on the USDP/USDC exchange price.

What happened to my ETH at STC Wallet?

All ETH has been exchanged to STC, and the current balance is visible on the "STC from all other sources" category. The amount of available STC depends on the ETH exchange price.

What happened with my SMT being locked in the Premium Holder Program?

All SMT Tokens locked in the Premium Holder Program are included in the "STC from all other sources" category in the SMT pool. These tokens were unlocked on April 9, 2024 and the reward is proportional to the unlocking date. 

What happened to my STC being locked in the Premium Holder Program?

All STC Tokens locked in the Premium Holder Program were unlocked on April 9, 2024, with the reward proportional to the unlocking date. These may be visible on any subpage, depending on the initial source.

Can I withdraw my STC in kind instead of USDC?

Unfortunately, it is not possible. You can only withdraw USDC.

I have withdrawn USDC to wrong address

If you've withdrawn USDC to a wrong address and the transaction is still pending, please contact our support. If the transaction is complete, unfortunately there is nothing our support can do. In case of a completed transaction, please reach out to the exchange or withdrawal address owner.

Can I withdraw my ETH/LEAN/USDP in kind instead of USDC?

The opportunity for in-kind withdrawal is available for ETH and LEAN only. We identified approximately only 20 users eligible for this possibility. To receive ETH or LEAN in kind, please complete the form: [form]. In that case, you receive 2 transfers - one for LEAN or ETH and the other for STC exchanged to USDC, decreased by the amount of the in-kind transfer.

What if I have STC at Waves?

The deadline for Waves swaps passed in 2021. If you have your STC at Waves you are not eligible for the redemption.

What if I have STC v1 Token from 2020?

The deadline for v1 swaps passed in 2021. If you have STC v1 Tokens, you are not eligible for redemption.

How can I redeem the STC Tokens via OTC transaction?

The OTC Redemption opportunity is available for holders owning over 20 million $STC Tokens. If you meet this condition, please contact us through the OTC Redemption form. (Available soon)

This option is available until October 9, 2024. 

Here are the required steps to complete the OTC Transaction:

  1. Complete the Know Your Customer (KYC)/Know Your Business (KYB) verification process.
  2. Undergo Anti-Money Laundering (AML) checks.
  3. Submit documents proving the Source of Funds and Source of Wealth.
  4. Review and sign the Terms of OTC $STC Token Redemption.
  5. Select your preferred payment method (options include USD, EUR, USDC, and ETH).
  6. Negotiate and fix the redemption price based on your specific circumstances.
  7. Await the completion of the transfer.

Please note that the Over-The-Counter (OTC) Redemption price will not exceed the price of open market redemptions or the Aggregated Redemption Price from STC Wallet. This process simply offers users an alternative method of receiving payment.